{"id":1842,"date":"2026-09-08T20:20:21","date_gmt":"2026-09-08T20:20:21","guid":{"rendered":"http:\/\/185.113.249.20\/bwasco\/?page_id=1842"},"modified":"2026-09-08T20:29:23","modified_gmt":"2026-09-08T20:29:23","slug":"frequently-asked-questions","status":"publish","type":"page","link":"http:\/\/185.113.249.20\/bwasco\/index.php\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1842\" class=\"elementor elementor-1842\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c3e445 e-flex e-con-boxed e-con e-parent\" data-id=\"1c3e445\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5ad165d elementor-widget elementor-widget-html\" data-id=\"5ad165d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- =========================================================\n     BWASCO - FREQUENTLY ASKED QUESTIONS\n     Elementor HTML Widget\n========================================================= -->\n\n<link rel=\"stylesheet\"\n      href=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/font-awesome\/6.7.2\/css\/all.min.css\">\n\n<section class=\"bwasco-faq-page\">\n\n    <!-- =====================================================\n         HERO\n    ====================================================== -->\n    <div class=\"bwasco-faq-hero\">\n\n        <div class=\"bwasco-faq-hero-content\">\n\n            <div class=\"bwasco-faq-badge\">\n                <i class=\"fa-solid fa-circle-question\"><\/i>\n                CUSTOMER INFORMATION\n            <\/div>\n\n            <h1>Frequently Asked Questions<\/h1>\n\n            <p>\n                Find quick answers to common questions about your\n                water bill, water supply, payments, connections,\n                complaints and other BWASCO customer services.\n            <\/p>\n\n        <\/div>\n\n    <\/div>\n\n\n    <!-- =====================================================\n         FAQ CONTENT\n    ====================================================== -->\n    <div class=\"bwasco-faq-container\">\n\n        <!-- SEARCH -->\n        <div class=\"bwasco-faq-search\">\n\n            <i class=\"fa-solid fa-magnifying-glass\"><\/i>\n\n            <input\n                type=\"text\"\n                id=\"bwascoFaqSearch\"\n                placeholder=\"Search frequently asked questions...\"\n                autocomplete=\"off\"\n            >\n\n            <button type=\"button\"\n                    id=\"bwascoFaqClear\"\n                    aria-label=\"Clear search\">\n                <i class=\"fa-solid fa-xmark\"><\/i>\n            <\/button>\n\n        <\/div>\n\n\n        <!-- CATEGORY FILTERS -->\n        <div class=\"bwasco-faq-filters\">\n\n            <button class=\"bwasco-faq-filter active\"\n                    data-category=\"all\">\n                <i class=\"fa-solid fa-layer-group\"><\/i>\n                All Questions\n            <\/button>\n\n            <button class=\"bwasco-faq-filter\"\n                    data-category=\"billing\">\n                <i class=\"fa-solid fa-file-invoice-dollar\"><\/i>\n                Billing & Payments\n            <\/button>\n\n            <button class=\"bwasco-faq-filter\"\n                    data-category=\"water\">\n                <i class=\"fa-solid fa-droplet\"><\/i>\n                Water Supply\n            <\/button>\n\n            <button class=\"bwasco-faq-filter\"\n                    data-category=\"services\">\n                <i class=\"fa-solid fa-hand-holding-droplet\"><\/i>\n                Services\n            <\/button>\n\n            <button class=\"bwasco-faq-filter\"\n                    data-category=\"complaints\">\n                <i class=\"fa-solid fa-headset\"><\/i>\n                Customer Care\n            <\/button>\n\n        <\/div>\n\n\n        <!-- =================================================\n             FAQ LIST\n        ================================================== -->\n        <div class=\"bwasco-faq-list\" id=\"bwascoFaqList\">\n\n\n            <!-- FAQ 1 -->\n            <div class=\"bwasco-faq-item\"\n                 data-category=\"billing\"\n                 data-search=\"didn't receive water bill previous tenant landlord outdated phone number\">\n\n                <button class=\"bwasco-faq-question\"\n                        type=\"button\"\n                        aria-expanded=\"false\">\n\n                    <span class=\"bwasco-faq-number\">01<\/span>\n\n                    <span class=\"bwasco-faq-question-text\">\n                        I didn\u2019t receive my water bill. What could be the reason?\n                    <\/span>\n\n                    <span class=\"bwasco-faq-icon\">\n                        <i class=\"fa-solid fa-plus\"><\/i>\n                    <\/span>\n\n                <\/button>\n\n                <div class=\"bwasco-faq-answer\">\n\n                    <p>\n                        This may be because your account is registered under\n                        a previous tenant, landlord, or an outdated phone number.\n                        Contact BWASCO Customer Care to update your account\n                        details and ensure bills are sent to your current\n                        phone number.\n                    <\/p>\n\n                <\/div>\n\n            <\/div>\n\n\n            <!-- FAQ 2 -->\n            <div class=\"bwasco-faq-item\"\n                 data-category=\"billing\"\n                 data-search=\"high water bill higher usual consumption leaking pipes taps incorrect meter reading\">\n\n                <button class=\"bwasco-faq-question\"\n                        type=\"button\"\n                        aria-expanded=\"false\">\n\n                    <span class=\"bwasco-faq-number\">02<\/span>\n\n                    <span class=\"bwasco-faq-question-text\">\n                        Why is my water bill higher than usual?\n                    <\/span>\n\n                    <span class=\"bwasco-faq-icon\">\n                        <i class=\"fa-solid fa-plus\"><\/i>\n                    <\/span>\n\n                <\/button>\n\n                <div class=\"bwasco-faq-answer\">\n\n                    <p>\n                        A high bill may be caused by increased consumption,\n                        leaking pipes or taps, an incorrect meter reading,\n                        or other issues with the account. Check for leaks\n                        and contact BWASCO if you believe the bill is inaccurate.\n                    <\/p>\n\n                <\/div>\n\n            <\/div>\n\n\n            <!-- FAQ 3 -->\n            <div class=\"bwasco-faq-item\"\n                 data-category=\"billing\"\n                 data-search=\"query dispute water bill account number meter readings inaccurate bill\">\n\n                <button class=\"bwasco-faq-question\"\n                        type=\"button\"\n                        aria-expanded=\"false\">\n\n                    <span class=\"bwasco-faq-number\">03<\/span>\n\n                    <span class=\"bwasco-faq-question-text\">\n                        How can I query or dispute my water bill?\n                    <\/span>\n\n                    <span class=\"bwasco-faq-icon\">\n                        <i class=\"fa-solid fa-plus\"><\/i>\n                    <\/span>\n\n                <\/button>\n\n                <div class=\"bwasco-faq-answer\">\n\n                    <p>\n                        Contact BWASCO Customer Care with your account number\n                        and details of the issue. Your account and meter readings\n                        will be reviewed and you will be advised accordingly.\n                    <\/p>\n\n                <\/div>\n\n            <\/div>\n\n\n            <!-- FAQ 4 -->\n            <div class=\"bwasco-faq-item\"\n                 data-category=\"billing\"\n                 data-search=\"where pay water bill payment channels account number official payment\">\n\n                <button class=\"bwasco-faq-question\"\n                        type=\"button\"\n                        aria-expanded=\"false\">\n\n                    <span class=\"bwasco-faq-number\">04<\/span>\n\n                    <span class=\"bwasco-faq-question-text\">\n                        Where can I pay my BWASCO water bill?\n                    <\/span>\n\n                    <span class=\"bwasco-faq-icon\">\n                        <i class=\"fa-solid fa-plus\"><\/i>\n                    <\/span>\n\n                <\/button>\n\n                <div class=\"bwasco-faq-answer\">\n\n                    <p>\n                        Water bills can be paid through BWASCO-approved\n                        payment channels. Always use the correct account\n                        number and official payment details when making\n                        your payment.\n                    <\/p>\n\n                <\/div>\n\n            <\/div>\n\n\n            <!-- FAQ 5 -->\n            <div class=\"bwasco-faq-item\"\n                 data-category=\"water\"\n                 data-search=\"water supply disconnected unpaid bills outstanding balance disconnection\">\n\n                <button class=\"bwasco-faq-question\"\n                        type=\"button\"\n                        aria-expanded=\"false\">\n\n                    <span class=\"bwasco-faq-number\">05<\/span>\n\n                    <span class=\"bwasco-faq-question-text\">\n                        Why has my water supply been disconnected?\n                    <\/span>\n\n                    <span class=\"bwasco-faq-icon\">\n                        <i class=\"fa-solid fa-plus\"><\/i>\n                    <\/span>\n\n                <\/button>\n\n                <div class=\"bwasco-faq-answer\">\n\n                    <p>\n                        Disconnection may occur due to unpaid bills, an\n                        outstanding account balance, or other circumstances\n                        provided for under the applicable terms of service.\n                        Customers are encouraged to settle bills on time\n                        to avoid disconnection.\n                    <\/p>\n\n                <\/div>\n\n            <\/div>\n\n\n            <!-- FAQ 6 -->\n            <div class=\"bwasco-faq-item\"\n                 data-category=\"water\"\n                 data-search=\"paid bill water not reconnected payment verification processing supply restored\">\n\n                <button class=\"bwasco-faq-question\"\n                        type=\"button\"\n                        aria-expanded=\"false\">\n\n                    <span class=\"bwasco-faq-number\">06<\/span>\n\n                    <span class=\"bwasco-faq-question-text\">\n                        I have paid my bill. Why has my water not been reconnected?\n                    <\/span>\n\n                    <span class=\"bwasco-faq-icon\">\n                        <i class=\"fa-solid fa-plus\"><\/i>\n                    <\/span>\n\n                <\/button>\n\n                <div class=\"bwasco-faq-answer\">\n\n                    <p>\n                        Reconnection may require payment verification and\n                        processing. If your payment has been confirmed but\n                        your supply has not been restored, contact Customer\n                        Care with your account number and payment transaction\n                        details.\n                    <\/p>\n\n                <\/div>\n\n            <\/div>\n\n\n            <!-- FAQ 7 -->\n            <div class=\"bwasco-faq-item\"\n                 data-category=\"water\"\n                 data-search=\"report water leakage burst pipe location landmark photo\">\n\n                <button class=\"bwasco-faq-question\"\n                        type=\"button\"\n                        aria-expanded=\"false\">\n\n                    <span class=\"bwasco-faq-number\">07<\/span>\n\n                    <span class=\"bwasco-faq-question-text\">\n                        How do I report a water leakage or burst pipe?\n                    <\/span>\n\n                    <span class=\"bwasco-faq-icon\">\n                        <i class=\"fa-solid fa-plus\"><\/i>\n                    <\/span>\n\n                <\/button>\n\n                <div class=\"bwasco-faq-answer\">\n\n                    <p>\n                        Report leakages and burst pipes to BWASCO Customer\n                        Care as soon as possible. Provide the location,\n                        nearest landmark and, where possible, a brief\n                        description or photo of the problem.\n                    <\/p>\n\n                <\/div>\n\n            <\/div>\n\n\n            <!-- FAQ 8 -->\n            <div class=\"bwasco-faq-item\"\n                 data-category=\"water\"\n                 data-search=\"no water area supply interruption maintenance planned outage\">\n\n                <button class=\"bwasco-faq-question\"\n                        type=\"button\"\n                        aria-expanded=\"false\">\n\n                    <span class=\"bwasco-faq-number\">08<\/span>\n\n                    <span class=\"bwasco-faq-question-text\">\n                        What should I do if there is no water in my area?\n                    <\/span>\n\n                    <span class=\"bwasco-faq-icon\">\n                        <i class=\"fa-solid fa-plus\"><\/i>\n                    <\/span>\n\n                <\/button>\n\n                <div class=\"bwasco-faq-answer\">\n\n                    <p>\n                        Check BWASCO's official notices for planned maintenance\n                        or supply interruptions. If there is no notice affecting\n                        your area, contact Customer Care and report the problem\n                        with your location.\n                    <\/p>\n\n                <\/div>\n\n            <\/div>\n\n\n            <!-- FAQ 9 -->\n            <div class=\"bwasco-faq-item\"\n                 data-category=\"services\"\n                 data-search=\"new water sewer connection application requirements forms charges procedures\">\n\n                <button class=\"bwasco-faq-question\"\n                        type=\"button\"\n                        aria-expanded=\"false\">\n\n                    <span class=\"bwasco-faq-number\">09<\/span>\n\n                    <span class=\"bwasco-faq-question-text\">\n                        How do I apply for a new water or sewer connection?\n                    <\/span>\n\n                    <span class=\"bwasco-faq-icon\">\n                        <i class=\"fa-solid fa-plus\"><\/i>\n                    <\/span>\n\n                <\/button>\n\n                <div class=\"bwasco-faq-answer\">\n\n                    <p>\n                        Visit or contact BWASCO to obtain the application\n                        requirements and relevant forms. Your application\n                        will be assessed and you will be guided on the\n                        applicable procedures and charges.\n                    <\/p>\n\n                <\/div>\n\n            <\/div>\n\n\n            <!-- FAQ 10 -->\n            <div class=\"bwasco-faq-item\"\n                 data-category=\"complaints\"\n                 data-search=\"lodge complaint customer care account number location reference number\">\n\n                <button class=\"bwasco-faq-question\"\n                        type=\"button\"\n                        aria-expanded=\"false\">\n\n                    <span class=\"bwasco-faq-number\">10<\/span>\n\n                    <span class=\"bwasco-faq-question-text\">\n                        How do I lodge a complaint with BWASCO?\n                    <\/span>\n\n                    <span class=\"bwasco-faq-icon\">\n                        <i class=\"fa-solid fa-plus\"><\/i>\n                    <\/span>\n\n                <\/button>\n\n                <div class=\"bwasco-faq-answer\">\n\n                    <p>\n                        Customers can lodge complaints through BWASCO's\n                        official Customer Care channels. Provide your account\n                        number, location, contact details and a clear\n                        description of the complaint. Keep the reference\n                        number provided for future follow-up.\n                    <\/p>\n\n                <\/div>\n\n            <\/div>\n\n\n        <\/div>\n\n\n        <!-- NO RESULTS -->\n        <div class=\"bwasco-faq-no-results\"\n             id=\"bwascoFaqNoResults\">\n\n            <div class=\"bwasco-no-results-icon\">\n                <i class=\"fa-solid fa-magnifying-glass\"><\/i>\n            <\/div>\n\n            <h3>No matching questions found<\/h3>\n\n            <p>\n                Try using different keywords or browse all FAQ categories.\n            <\/p>\n\n        <\/div>\n\n\n        <!-- =================================================\n             CUSTOMER CARE CTA\n        ================================================== -->\n        <div class=\"bwasco-faq-contact\">\n\n            <div class=\"bwasco-faq-contact-icon\">\n                <i class=\"fa-solid fa-headset\"><\/i>\n            <\/div>\n\n            <div class=\"bwasco-faq-contact-content\">\n\n                <span class=\"bwasco-faq-contact-label\">\n                    NEED MORE HELP?\n                <\/span>\n\n                <h2>\n                    We're here to assist you\n                <\/h2>\n\n                <p>\n                    If you cannot find the answer to your question,\n                    contact BWASCO Customer Care for assistance.\n                <\/p>\n\n            <\/div>\n\n            <div class=\"bwasco-faq-contact-action\">\n\n                <a href=\"tel:0800720882\">\n                    <i class=\"fa-solid fa-phone\"><\/i>\n                    Call Customer Care\n                <\/a>\n\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<style>\n\n\/* =========================================================\n   BWASCO FAQ PAGE\n========================================================= *\/\n\n.bwasco-faq-page {\n    --bwasco-blue: #005b96;\n    --bwasco-dark-blue: #003b73;\n    --bwasco-light-blue: #eaf7ff;\n    --bwasco-accent: #7dd3fc;\n    --bwasco-text: #183b56;\n    --bwasco-muted: #64748b;\n\n    width: 100%;\n    margin: 0;\n    padding: 0;\n\n    font-family:\n        -apple-system,\n        BlinkMacSystemFont,\n        \"Segoe UI\",\n        Roboto,\n        Arial,\n        sans-serif;\n\n    background: #f6f9fc;\n\n    color: var(--bwasco-text);\n}\n\n\n\/* =========================================================\n   HERO\n========================================================= *\/\n\n.bwasco-faq-hero {\n    position: relative;\n\n    padding: 75px 25px 85px;\n\n    background:\n        linear-gradient(\n            135deg,\n            #003b73 0%,\n            #005b96 50%,\n            #0077b6 100%\n        );\n\n    overflow: hidden;\n}\n\n.bwasco-faq-hero::before {\n    content: \"\";\n\n    position: absolute;\n\n    width: 350px;\n    height: 350px;\n\n    top: -180px;\n    right: 8%;\n\n    border-radius: 50%;\n\n    background: rgba(255,255,255,.06);\n}\n\n.bwasco-faq-hero::after {\n    content: \"\";\n\n    position: absolute;\n\n    width: 250px;\n    height: 250px;\n\n    bottom: -160px;\n    left: 5%;\n\n    border-radius: 50%;\n\n    background: rgba(255,255,255,.05);\n}\n\n.bwasco-faq-hero-content {\n    position: relative;\n\n    z-index: 2;\n\n    max-width: 1050px;\n\n    margin: 0 auto;\n\n    text-align: center;\n}\n\n.bwasco-faq-badge {\n    display: inline-flex;\n\n    align-items: center;\n\n    gap: 8px;\n\n    margin-bottom: 18px;\n\n    padding: 8px 15px;\n\n    border:\n        1px solid rgba(255,255,255,.25);\n\n    border-radius: 30px;\n\n    background:\n        rgba(255,255,255,.09);\n\n    color: #ffffff;\n\n    font-size: 11px;\n    font-weight: 700;\n\n    letter-spacing: 1px;\n}\n\n.bwasco-faq-hero h1 {\n    margin: 0 0 18px;\n\n    color: #ffffff;\n\n    font-size: clamp(34px, 5vw, 54px);\n\n    font-weight: 800;\n\n    line-height: 1.1;\n}\n\n.bwasco-faq-hero p {\n    max-width: 760px;\n\n    margin: 0 auto;\n\n    color: rgba(255,255,255,.86);\n\n    font-size: 17px;\n\n    line-height: 1.75;\n}\n\n\n\/* =========================================================\n   MAIN CONTAINER\n========================================================= *\/\n\n.bwasco-faq-container {\n    max-width: 1050px;\n\n    margin: -35px auto 0;\n\n    padding: 0 20px 70px;\n\n    position: relative;\n\n    z-index: 5;\n}\n\n\n\/* =========================================================\n   SEARCH\n========================================================= *\/\n\n.bwasco-faq-search {\n    position: relative;\n\n    display: flex;\n\n    align-items: center;\n\n    width: 100%;\n\n    min-height: 66px;\n\n    padding: 0 20px;\n\n    background: #ffffff;\n\n    border:\n        1px solid #e1eaf1;\n\n    border-radius: 14px;\n\n    box-shadow:\n        0 12px 35px rgba(0,43,73,.10);\n}\n\n.bwasco-faq-search > i {\n    margin-right: 14px;\n\n    color: var(--bwasco-blue);\n\n    font-size: 18px;\n}\n\n.bwasco-faq-search input {\n    flex: 1;\n\n    width: 100%;\n\n    border: 0 !important;\n    outline: 0 !important;\n\n    background: transparent !important;\n\n    box-shadow: none !important;\n\n    color: var(--bwasco-text);\n\n    font-size: 15px;\n}\n\n.bwasco-faq-search input::placeholder {\n    color: #94a3b8;\n}\n\n#bwascoFaqClear {\n    display: none;\n\n    border: 0;\n\n    background: transparent;\n\n    color: #94a3b8;\n\n    cursor: pointer;\n\n    font-size: 16px;\n}\n\n#bwascoFaqClear:hover {\n    color: var(--bwasco-blue);\n}\n\n\n\/* =========================================================\n   FILTERS\n========================================================= *\/\n\n.bwasco-faq-filters {\n    display: flex;\n\n    justify-content: center;\n\n    flex-wrap: wrap;\n\n    gap: 10px;\n\n    margin: 30px 0;\n}\n\n.bwasco-faq-filter {\n    display: inline-flex;\n\n    align-items: center;\n\n    gap: 8px;\n\n    padding: 10px 15px;\n\n    border:\n        1px solid #dce7ef;\n\n    border-radius: 30px;\n\n    background: #ffffff;\n\n    color: #526b7a;\n\n    font-family: inherit;\n\n    font-size: 12px;\n    font-weight: 600;\n\n    cursor: pointer;\n\n    transition:\n        .25s ease;\n}\n\n.bwasco-faq-filter:hover {\n    border-color: var(--bwasco-blue);\n\n    color: var(--bwasco-blue);\n\n    transform: translateY(-1px);\n}\n\n.bwasco-faq-filter.active {\n    border-color: var(--bwasco-blue);\n\n    background: var(--bwasco-blue);\n\n    color: #ffffff;\n\n    box-shadow:\n        0 5px 15px rgba(0,91,150,.18);\n}\n\n\n\/* =========================================================\n   FAQ ITEM\n========================================================= *\/\n\n.bwasco-faq-list {\n    display: flex;\n\n    flex-direction: column;\n\n    gap: 12px;\n}\n\n.bwasco-faq-item {\n    overflow: hidden;\n\n    border:\n        1px solid #e1eaf1;\n\n    border-radius: 13px;\n\n    background: #ffffff;\n\n    transition:\n        border-color .25s ease,\n        box-shadow .25s ease;\n}\n\n.bwasco-faq-item:hover {\n    border-color: #cbdce8;\n\n    box-shadow:\n        0 7px 25px rgba(0,43,73,.06);\n}\n\n\n\/* =========================================================\n   QUESTION\n========================================================= *\/\n\n.bwasco-faq-question {\n    width: 100%;\n\n    display: flex;\n\n    align-items: center;\n\n    gap: 16px;\n\n    padding: 21px 22px;\n\n    border: 0;\n\n    background: transparent;\n\n    color: var(--bwasco-text);\n\n    font-family: inherit;\n\n    text-align: left;\n\n    cursor: pointer;\n}\n\n.bwasco-faq-number {\n    display: flex;\n\n    align-items: center;\n    justify-content: center;\n\n    flex: 0 0 40px;\n\n    width: 40px;\n    height: 40px;\n\n    border-radius: 10px;\n\n    background: var(--bwasco-light-blue);\n\n    color: var(--bwasco-blue);\n\n    font-size: 11px;\n    font-weight: 800;\n}\n\n.bwasco-faq-question-text {\n    flex: 1;\n\n    font-size: 15px;\n    font-weight: 700;\n\n    line-height: 1.5;\n}\n\n.bwasco-faq-icon {\n    display: flex;\n\n    align-items: center;\n    justify-content: center;\n\n    flex: 0 0 34px;\n\n    width: 34px;\n    height: 34px;\n\n    border-radius: 50%;\n\n    background: #f1f6f9;\n\n    color: var(--bwasco-blue);\n\n    font-size: 12px;\n\n    transition:\n        transform .3s ease,\n        background .3s ease;\n}\n\n\n\/* =========================================================\n   OPEN QUESTION\n========================================================= *\/\n\n.bwasco-faq-item.active {\n    border-color:\n        rgba(0,91,150,.25);\n\n    box-shadow:\n        0 10px 30px rgba(0,43,73,.08);\n}\n\n.bwasco-faq-item.active\n.bwasco-faq-number {\n    background: var(--bwasco-blue);\n\n    color: #ffffff;\n}\n\n.bwasco-faq-item.active\n.bwasco-faq-icon {\n    background: var(--bwasco-blue);\n\n    color: #ffffff;\n\n    transform: rotate(45deg);\n}\n\n\n\/* =========================================================\n   ANSWER\n========================================================= *\/\n\n.bwasco-faq-answer {\n    display: grid;\n\n    grid-template-rows: 0fr;\n\n    transition:\n        grid-template-rows .35s ease;\n}\n\n.bwasco-faq-answer p {\n    overflow: hidden;\n\n    margin: 0;\n\n    padding: 0 75px 0 78px;\n\n    color: var(--bwasco-muted);\n\n    font-size: 14px;\n\n    line-height: 1.8;\n}\n\n.bwasco-faq-item.active\n.bwasco-faq-answer {\n    grid-template-rows: 1fr;\n}\n\n.bwasco-faq-item.active\n.bwasco-faq-answer p {\n    padding-bottom: 24px;\n}\n\n\n\/* =========================================================\n   NO RESULTS\n========================================================= *\/\n\n.bwasco-faq-no-results {\n    display: none;\n\n    margin-top: 20px;\n\n    padding: 45px 20px;\n\n    border:\n        1px solid #e1eaf1;\n\n    border-radius: 14px;\n\n    background: #ffffff;\n\n    text-align: 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