Toll free line: 0800720882 | Head office number; 0721333320
info@bwasco.co.ke
BWASCO recognizes the importance of working with customers, communities, regulators, government institutions, employees, partners and other stakeholders in delivering sustainable water and sanitation services.
Effective water and sanitation service delivery depends on constructive relationships between the Company and the people, institutions and organizations connected to its mandate.
BWASCO's stakeholder landscape includes customers and consumers, local communities, government institutions, sector regulators, employees, businesses, institutions and development partners. These stakeholders have different interests and responsibilities in relation to water supply, sanitation, public health, environmental protection and sustainable development.
The following stakeholder groups are relevant to BWASCO's mandate and service delivery responsibilities.
Provides strategic governance, oversight, accountability and direction to the Company.
Responsible for managing operations and delivering water and sanitation services to customers and communities.
Households, businesses, institutions and other consumers who depend on BWASCO's water and sanitation services.
A key public-sector stakeholder in the planning, coordination and development of water and sanitation services within Bungoma County.
Regulatory institutions provide oversight, standards, monitoring and accountability within the water services sector.
Water-sector institutions and development agencies contribute to infrastructure development, coordination and sustainable water resource management.
Communities within the service area are important stakeholders in service access, public health, environmental protection and development.
Commercial enterprises, schools, health facilities, public institutions and other organizations are important users of water and sanitation services.
Development and sector partners can support infrastructure, institutional capacity, innovation and sustainable service delivery.
Understanding the role of each stakeholder group supports transparency, accountability and effective service delivery.
| Stakeholder Group | Primary Role / Interest | Relationship With BWASCO |
|---|---|---|
| Board of Directors | Governance, strategic direction, oversight and accountability. | Corporate governance and oversight. |
| Management & Employees | Effective management and operational delivery of services. | Internal operational and service delivery stakeholders. |
| Customers & Consumers | Reliable, safe, affordable and responsive water and sanitation services. | Direct service relationship and customer feedback. |
| Bungoma County Government | Public service planning, development and coordination. | County-level public-sector relationship. |
| Water Sector Regulators | Compliance, standards, monitoring and sector accountability. | Regulatory and reporting relationship. |
| Water Sector Institutions | Water infrastructure development and sustainable sector management. | Sector coordination and infrastructure development. |
| Local Communities | Access to services, public health, environmental protection and community development. | Community and public-interest relationship. |
| Institutions & Businesses | Reliable water and sanitation services for institutional and commercial activities. | Customer and service-user relationship. |
| Development Partners | Infrastructure development, innovation, capacity building and sector support. | Partnership and development relationship where applicable. |
BWASCO's engagement with stakeholders is intended to promote communication, transparency, feedback and responsible service delivery.
Engagement with customers and communities helps identify service needs, receive feedback and strengthen responsiveness to issues affecting water and sanitation services.
Customer communication and feedback are important components of improving service delivery.
BWASCO operates within Kenya's water-sector regulatory and institutional framework and interacts with relevant government and sector institutions in fulfilling its mandate.
Such engagement supports compliance, coordination, accountability and sustainable sector development.
The Board of Directors is presented separately on the BWASCO Board of Directors page. This page focuses on the wider stakeholder groups connected to BWASCO's water and sanitation mandate and their respective roles and interests. Specific individual stakeholder representatives, committees or engagement schedules should only be added when officially published or confirmed by BWASCO.
Effective engagement with customers, communities, government institutions, regulators, employees and sector partners contributes to transparent, accountable and sustainable water and sanitation service delivery.