Frequently Asked Questions

This may be because your account is registered under a previous tenant, landlord, or an outdated phone number. Contact BWASCO Customer Care to update your account details and ensure bills are sent to your current phone number.

A high bill may be caused by increased consumption, leaking pipes or taps, an incorrect meter reading, or other issues with the account. Check for leaks and contact BWASCO if you believe the bill is inaccurate.

Contact BWASCO Customer Care with your account number and details of the issue. Your account and meter readings will be reviewed and you will be advised accordingly.

Water bills can be paid through BWASCO-approved payment channels. Always use the correct account number and official payment details when making your payment.

Disconnection may occur due to unpaid bills, an outstanding account balance, or other circumstances provided for under the applicable terms of service. Customers are encouraged to settle bills on time to avoid disconnection.

Reconnection may require payment verification and processing. If your payment has been confirmed but your supply has not been restored, contact Customer Care with your account number and payment transaction details.

Report leakages and burst pipes to BWASCO Customer Care as soon as possible. Provide the location, nearest landmark and, where possible, a brief description or photo of the problem.

Check BWASCO's official notices for planned maintenance or supply interruptions. If there is no notice affecting your area, contact Customer Care and report the problem with your location.

Visit or contact BWASCO to obtain the application requirements and relevant forms. Your application will be assessed and you will be guided on the applicable procedures and charges.

Customers can lodge complaints through BWASCO's official Customer Care channels. Provide your account number, location, contact details and a clear description of the complaint. Keep the reference number provided for future follow-up.