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Learn how BWASCO customers can request meter installation and understand the key stages involved in having a water meter installed and recorded for accurate water consumption billing.
A water meter enables consumption to be measured and supports accurate billing. Customers requiring meter installation should make the request through BWASCO's official customer service channels.
BWASCO's Service Charter provides a target of 24 working hours for meter installation.
Meter installation is a specific service listed in the BWASCO customer service schedule.
Provide the information requested by BWASCO staff to facilitate execution of the service.
The following provides a customer-friendly guide to the meter installation process.
Contact BWASCO customer service and request meter installation for your water connection.
Provide your customer or connection details and any other information requested by BWASCO staff.
BWASCO staff assess the connection and installation requirements before carrying out the work.
The meter is installed and the relevant customer and metering records are updated.
Customers can help make the process easier by having their account and connection information available.
Customers have an important role in ensuring that meter installation and subsequent water services are delivered effectively.
Give accurate customer, connection and property information when making the installation request.
Ensure authorized BWASCO personnel can access the relevant installation point when required.
Once installed, take reasonable care of the meter and report faults, damage or other problems to BWASCO.
BWASCO's published Service Charter lists meter installation as a customer service and provides a target of 24 working hours for resolution.
Important: The 24-working-hour period is BWASCO's published service target. Actual completion may depend on the circumstances of the request, availability of access and any applicable requirements that must be completed before installation.
Contact BWASCO customer service to make a meter installation request or obtain clarification about your connection and current requirements.