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info@bwasco.co.ke
Has your BWASCO water supply been disconnected? Follow the reconnection process to restore your water service quickly, conveniently and in accordance with BWASCO customer service requirements.
Customers whose water supply has been disconnected can request reconnection through BWASCO. The applicable reconnection charge depends on where the supply was disconnected.
BWASCO's Service Charter provides a target of 24 working hours for a reconnection request.
Reconnection at the meter point is listed at KSh 1,000.
Reconnection at the main is listed at KSh 5,000.
The following sequence provides a simple guide for customers seeking restoration of a disconnected water supply.
Have your BWASCO customer or connection details available when making the reconnection request.
Address the reason for disconnection, including any outstanding water bill or other applicable account requirement.
Pay the applicable reconnection charge according to the point at which your water supply was disconnected.
Submit your reconnection request to BWASCO and retain your payment or transaction details for reference.
Having the relevant account information available can help BWASCO process your request efficiently.
Important: Specific documentation or additional requirements may depend on the circumstances of the disconnection. Customers should confirm any additional requirements with BWASCO before making the request.
BWASCO's published tariff provides different charges depending on the reconnection point.
Applicable reconnection charge where the water supply is reconnected at the meter point.
Applicable reconnection charge where reconnection is carried out at the main.
Charges are based on BWASCO's published tariff. Customers should confirm the applicable amount and any additional account requirements before making payment.
A few simple steps can help avoid delays when requesting restoration of your water supply.
Retain your payment or transaction reference until your reconnection has been completed.
Contact BWASCO customer service if you are unsure about your account status or reconnection requirements.
Do not interfere with the meter, connection or water main. Use the official BWASCO reconnection process.
If you need assistance with your account, payment, reconnection request or customer service issue, contact BWASCO through the official customer support channels.